{"id":868,"date":"2023-09-08T10:51:24","date_gmt":"2023-09-08T08:51:24","guid":{"rendered":"https:\/\/prenotarifugi.cai.it\/?page_id=868"},"modified":"2026-05-25T16:21:15","modified_gmt":"2026-05-25T14:21:15","slug":"how-it-works","status":"publish","type":"page","link":"https:\/\/www.prenotarifugi.cai.it\/en\/how-it-works\/","title":{"rendered":"How it works"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background mt-5 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p class=\"subtitle-1\">The search, cart addition, and payment process on the booking platform can be divided into several stages.<br \/>\nWe list them below:<\/p>\n<\/div><div class=\"carousel\">\n  <div style=\"position: relative; width: 140px;\">\n    <span style=\"position: absolute; top: 50%; left:50%; transform: translate(-50%, -50%);\">\n      <span id=\"carousel-how-to-display-index\">1 <\/span>\n      \/ 9\n    <\/span>\n    <div class=\"controls d-flex justify-content-between py-3\" id=\"carousel-how-to-controls\" aria-label=\"Carousel Navigation\" tabindex=\"0\">\n      <button class=\"btn btn-4 prev\" style=\"border-radius: 6px;\" aria-label=\"Prev\">\n        <div class=\"pre-icon\"><i class=\"material-symbols-outlined\">chevron_left<\/i><\/div>\n        <div class=\"btn-text\"><\/div>\n      <\/button>\n      <button class=\"btn btn-4 next\" style=\"border-radius: 6px;\" aria-label=\"Next\">\n        <div class=\"pre-icon\"><i class=\"material-symbols-outlined\">chevron_right<\/i><\/div>\n        <div class=\"btn-text\"><\/div>\n      <\/button>\n    <\/div>\n  <\/div>\n  <div id=\"carousel-how-to\" data-carousel='{\"container\":\"#carousel-how-to\", \"displayIndex\": \"#carousel-how-to-display-index\",\"items\":1,\"controls\":true,\"center\":false,\"loop\": false,\"gutter\": 20,\"controlsContainer\":\"#carousel-how-to-controls\"}'>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">1) Search for your solution:<\/h2>\n        <ol>\n          <li>Go to the page <a href=\"\/en\/search-and-book\/\">Search and book<\/a><\/li>\n          <li>Enter the dates and the number of guests in the form to view the availability of the huts<\/li>\n          <li>Click the book button for the hut you want to book. Remember, you can make multiple bookings in a single purchase<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/come_funziona_1.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">2) Select the dates:<\/h2>\n        <ol>\n          <li>Select the dates<\/li>\n          <li>Click the \"Add to cart\" button<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/come_funziona_2.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">3) Check the bookings added to the cart:<\/h2>\n        <ol>\n          <li>Clicking on the cart icon allows you to preview the bookings added to the cart<\/li>\n          <li>This icon, as well as the one in the header menu, leads to the cart<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/come_funziona_3.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">4) If you are booking only one hut:<\/h2>\n        <p>Go to the detail page of the hut you want to book and scroll to the bottom of the page where you see the calendar<\/p>\n        <ol>\n          <li>Select the number of people<\/li>\n          <li>Click on \"Check availability\"<\/li>\n          <li>Select the date(s)<\/li>\n          <li>A message will appear confirming that the booking has been added to the cart.<\/li>\n          <li>Click on the cart to finalize the booking<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/08\/prenota_detaglio.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">5) View the summary and enter the details:<\/h2>\n        <ol>\n          <li>View the summary<\/li>\n          <li>If necessary, check the price list of the hut<\/li>\n          <li>Enter the contact details and, if applicable, the details of the other group members<\/li>\n          <li>Select the type of service for each group member<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/come_funziona_4.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">6) Enter contact and additional information:<\/h2>\n        <ol>\n          <li>Enter the contact information<\/li>\n          <li>Enter additional information, paying particular attention to providing details that may be useful for your safety in the mountains<\/li>\n          <li>Click on \"Proceed to payment\"<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/come_funziona_5.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">7) Log in or register:<\/h2>\n        <ol>\n          <li>Log in to your profile<\/li>\n          <li>If you don't have a profile, create one in a few clicks!<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/come_funziona_6.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">8) Summary and payment<\/h2>\n        <ol>\n          <li>View the summary<\/li>\n          <li>Make the payment<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/08\/jT7bD3WP3vG94EDW.png\">\n      <\/div>\n    <\/div>\n    <div>\n      <div class=\"title-2\">\n        <h2 class=\"main\">9) Completion of the operation:<\/h2>\n        <ol>\n          <li>An email with the details of your booking has been sent to you<\/li>\n        <\/ol>\n      <\/div>\n      <div class=\"image\">\n        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/05\/come_funziona_8.png\">\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" id=\"faq\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1372.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one\"><div class=\"title-sep-container title-sep-container-left fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e2e2e2;\"><\/div><\/div><span class=\"awb-title-spacer fusion-no-large-visibility fusion-no-medium-visibility fusion-no-small-visibility\"><\/span><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Domande frequenti<\/h1><span class=\"awb-title-spacer\"><\/span><div class=\"title-sep-container title-sep-container-right\"><div class=\"title-sep sep-double sep-solid\" style=\"border-color:#e2e2e2;\"><\/div><\/div><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:#e2e2e2; }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: #e2e2e2; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Oswald\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{color:#4a4e57;font-family:\"Poppins\";font-style:normal;font-weight:500;}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: #212934 !important;border-color: #212934 !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #ab8b65;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #ab8b65;}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: #ab8b65!important;border-color: #ab8b65!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9257 \"><span class=\"entry-title rich-snippet-hidden\">Is your hut already registered and you need technical assistance?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-23T15:13:05+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9257\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9257\" href=\"#collapse-1-9257\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is your hut already registered and you need technical assistance?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9257\" aria-labelledby=\"faq_1-9257\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><p data-path-to-node=\"2\">For any technical problems or difficulties using your reserved area and its features, our team is at your complete disposal.<\/p>\n<p data-path-to-node=\"3\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Dedicated assistance:<\/b> we are available from Monday to Friday (9:00 AM &#8211; 12:00 PM and 3:00 PM &#8211; 5:00 PM) via email at <b data-path-to-node=\"3\" data-index-in-node=\"117\">assistenza.gestori@cai.it<\/b> and by phone, both for technical support and to help you optimize your portal content.<\/p>\n<p data-path-to-node=\"4\">In addition, to help you resolve the most frequent doubts independently, we invite you to consult our<a href=\"https:\/\/www.youtube.com\/playlist?list=PLMr4bHHYR71eNTdDt7Y35fpmRtD1ljzM-\"> Official YouTube Channel &#8220;Prenota Rifugi&#8221;<\/a>. We have created a series of short dedicated video tutorials where you can see step-by-step how to:<\/p>\n<ul data-path-to-node=\"5\">\n<li>\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">Customize your page:<\/b> enter general data, descriptions, geographic information, and kitchen hours.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">Configure your offer:<\/b> set price lists, manage seasonal openings, bed layouts, and staff profiles.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Manage bookings:<\/b> enter manual bookings, consult the real-time calendar, and monitor the daily arrival list.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,3,0\"><b data-path-to-node=\"5,3,0\" data-index-in-node=\"0\">Manage cancellations and refunds:<\/b> configure your Stripe account and handle refunds.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9224 \"><span class=\"entry-title rich-snippet-hidden\">Are you a hut manager and want to join our platform?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-23T14:53:09+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9224\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9224\" href=\"#collapse-1-9224\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are you a hut manager and want to join our platform?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9224\" aria-labelledby=\"faq_1-9224\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p><span style=\"font-weight: 400;\">&#8220;Prenota Rifugi&#8221; platform is open to both Italian Alpine Club (CAI) structures and any other accommodation facility (private huts, stopover points, guesthouses, B&amp;Bs) located along hiking routes, trails, and Alte Vie. Joining the platform allows you to digitalize bookings and manage your facility completely independently.<br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you wish to receive information on how to join and the costs of the service, you can write to us directly at: <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><b>assistenza.gestori@cai.it <\/b><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9203 \"><span class=\"entry-title rich-snippet-hidden\">I have a different question or need assistance. What should I do?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-23T14:48:57+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9203\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9203\" href=\"#collapse-1-9203\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I have a different question or need assistance. What should I do?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9203\" aria-labelledby=\"faq_1-9203\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><p><span style=\"font-weight: 400;\">\u26a0\ufe0f <\/span><b>ATTENTION: PRENOTA RIFUGI ASSISTANCE DOES NOT MANAGE INDIVIDUAL HUTS!<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Through our assistance service, it is <\/span><b>NOT<\/b><span style=\"font-weight: 400;\"> possible to book beds, check remaining availability, change dates, or request refunds. For any questions regarding availability, refunds, timetables, or trails, you must <\/span><b>exclusively and directly contact the individual hut<\/b><span style=\"font-weight: 400;\"> using the contact details on its page.<br \/>\nCancellations are managed completely independently from your reserved area (see question &#8220;Can I modify or cancel a booking?&#8221;).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udc49 <\/span><b>info.prenotarifugi@inera.it<\/b><span style=\"font-weight: 400;\"> You can write to us here if you need assistance with your booking, for technical problems with the website, or if none of the FAQs on this page have clarified your doubt.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9084 \"><span class=\"entry-title rich-snippet-hidden\">Can I modify or cancel a booking?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:41:57+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9084\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9084\" href=\"#collapse-1-9084\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I modify or cancel a booking?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9084\" aria-labelledby=\"faq_1-9084\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><p><i><span style=\"font-weight: 400;\">Yes, here is how to proceed:\u00a0<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>To MODIFY the booking<\/i><\/b><i><span style=\"font-weight: 400;\"> (e.g., change dates or number of people): You must contact the hut directly via email or telephone. It will be up to the hut manager to accommodate the request based on their actual availability.<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b><i>To CANCEL the booking:<\/i><\/b><i><span style=\"font-weight: 400;\"> You can do it completely on your own by logging into your reserved area from this page:<a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/reserved-area\/\"> https:\/\/www.prenotarifugi.cai.it\/en\/reserved-area\/ <\/a><\/span><\/i><a href=\"https:\/\/prenotarifugi.cai.it\/area-riservata\/\">\u00a0<\/a><i><span style=\"font-weight: 400;\">\u00a0Once the online cancellation is completed, the hut will receive the request and will approve the deposit refund (according to its own cancellation policies) directly onto the credit card you used.<\/span><\/i><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8976 \"><span class=\"entry-title rich-snippet-hidden\">What happens if I don&#8217;t show up (no-show)?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:49:03+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8976\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8976\" href=\"#collapse-1-8976\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if I don&#8217;t show up (no-show)?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8976\" aria-labelledby=\"faq_1-8976\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-6\"><p><i><span style=\"font-weight: 400;\">In the event of a no show without having cancelled online within the deadlines set by the hut, the hut manager has the right to retain the entire amount of the deposit paid, according to the conditions indicated on the hut&#8217;s profile page.<\/span><\/i><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-8994 \"><span class=\"entry-title rich-snippet-hidden\">What are the cancellation and refund policies?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:45:52+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-8994\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-8994\" href=\"#collapse-1-8994\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the cancellation and refund policies?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-8994\" aria-labelledby=\"faq_1-8994\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\"><p><i><span style=\"font-weight: 400;\"><strong>Each hut is autonomous and sets its own conditions, deadlines, and eventual penalties<\/strong>. The days within which you can cancel without losing your deposit and the refund percentage are clearly indicated on each hut&#8217;s profile page and in the summary before payment. In the event of a timely cancellation, the hut will approve the request, and you will receive the refund directly onto the credit card used.<\/span><\/i><\/p>\n<p><i><span style=\"font-weight: 400;\">Important note on the <strong>refund amount<\/strong>: The refund is calculated based on the percentage established by the hut in its conditions. In any case, even when a 100% refund is granted, the amount credited back to your card will be deducted by transaction fees and bank costs (approximately 4%), which are retained directly by the payment processing networks.<\/span><\/i><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7373 \"><span class=\"entry-title rich-snippet-hidden\">Is it necessary to provide a credit card to make a reservation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:52:34+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7373\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7373\" href=\"#collapse-1-7373\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it necessary to provide a credit card to make a reservation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7373\" aria-labelledby=\"faq_1-7373\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-8\"><p><i><span style=\"font-weight: 400;\">Yes, to book it is necessary to pay a deposit by credit card. The deposit amount and the cancellation and refund policies are established by the hut.<\/span><\/i><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-7394 \"><span class=\"entry-title rich-snippet-hidden\">How can I see a hut&#8217;s opening periods and know when it has availability?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:23:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7394\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7394\" href=\"#collapse-1-7394\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I see a hut&#8217;s opening periods and know when it has availability?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7394\" aria-labelledby=\"faq_1-7394\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\"><p>If the <b data-path-to-node=\"10,0\" data-index-in-node=\"20\">hut<\/b><strong> has activated the online booking function on our<\/strong> <b data-path-to-node=\"10,0\" data-index-in-node=\"73\">platform<\/b>, its opening periods and real-time availability are visible both in the search results and on the hut&#8217;s profile page (via the calendar at the bottom of the page).<\/p>\n<p>If, on the other hand, <strong>the hut only shows an information page on the <\/strong><b data-path-to-node=\"10,0\" data-index-in-node=\"318\">platform<\/b> (<strong>without an active calendar<\/strong>), it means that to check opening times and availability, you must contact the structure directly via email or telephone using the contact details provided on that page.<\/p>\n<p><em>Note: The platform&#8217;s technical support does not have access to the huts&#8217; internal registers and cannot check availability or make bookings on your behalf.<\/em><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9015 \"><span class=\"entry-title rich-snippet-hidden\">I see the hut in the search results, but it is marked as \u201cnot bookable\u201d or \u201cnot yet available on the platform\u201d: what does it mean?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-19T15:29:31+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9015\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9015\" href=\"#collapse-1-9015\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I see the hut in the search results, but it is marked as \u201cnot bookable\u201d or \u201cnot yet available on the platform\u201d: what does it mean?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9015\" aria-labelledby=\"faq_1-9015\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-10\"><p><i><span style=\"font-weight: 400;\">This wording can indicate that:<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">the hut has not yet joined the platform;<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">the hut manager has an information page on the platform but has not yet activated the online booking function;<\/span><\/i><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">the availability calendar has not yet been opened by the hut manager.<\/span><\/i><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\"><strong>What to do?<\/strong> In these cases, it is advisable to contact the hut directly using the contact details found on the hut&#8217;s profile page.<\/span><\/i><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9182 \"><span class=\"entry-title rich-snippet-hidden\">Can I book multiple huts together to organize a multi-day trek?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-23T14:31:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9182\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9182\" href=\"#collapse-1-9182\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I book multiple huts together to organize a multi-day trek?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9182\" aria-labelledby=\"faq_1-9182\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-10 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\"><p><span style=\"font-weight: 400;\">Yes, the platform was created specifically for this purpose. &#8220;Prenota Rifugi&#8221; allows you to book multiple different structures within a single transaction. Here is how to do it:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to the \u201c<a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/search-and-book\/\">Search and Book<\/a>\u201d section.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Search by geographic area or route, entering the dates and the number of people.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select the first hut and click on the specific date of the night you will sleep there (please note: you do not select check-in\/check-out, but the single night you occupy the bed). <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add the spot to the cart, continue to select the second hut for the following night, and so on.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Once the itinerary is complete, go to the Cart and proceed with the single payment of the deposits.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9164 \"><span class=\"entry-title rich-snippet-hidden\">Will I receive a booking confirmation?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-23T14:17:05+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9164\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9164\" href=\"#collapse-1-9164\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Will I receive a booking confirmation?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9164\" aria-labelledby=\"faq_1-9164\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-11 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-12 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-12\"><p data-path-to-node=\"3\">Yes. At the end of the payment, you will receive an email with the booking summary. We recommend keeping it carefully: inside you will clearly find the amount paid, the date of payment, the method used, the receipt number, and the details with the dates and the booked structure.<\/p>\n<p data-path-to-node=\"4\"><i data-path-to-node=\"4\" data-index-in-node=\"0\">(Note: To access your reserved area and manage the booking, you can do so at any time by clicking on the user icon located at the top right of the navigation bar on the main page of the platform).<\/i><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-9149 \"><span class=\"entry-title rich-snippet-hidden\">Is it necessary to create an account to book?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.prenotarifugi.cai.it\/en\/author\/cai\/\" rel=\"author\">cai<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2026-06-23T14:06:08+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-9149\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-9149\" href=\"#collapse-1-9149\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it necessary to create an account to book?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-9149\" aria-labelledby=\"faq_1-9149\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2-12 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-13 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\"><p><i><span style=\"font-weight: 400;\">Yes. To complete a booking, it is necessary to create an account: during the booking process, you can log in if you already have an account or create a new profile. Registration is essential to allow you to access your reserved area and independently manage confirmations or cancellations.<\/span><\/i><\/p>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1509,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-868","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How it works | Prenota Rifugi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.prenotarifugi.cai.it\/en\/how-it-works\/\" \/>\n<meta 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