For any technical problems or difficulties using your reserved area and its features, our team is at your complete disposal.

Dedicated assistance: we are available from Monday to Friday (9:00 AM – 12:00 PM and 3:00 PM – 5:00 PM) via email at assistenza.gestori@cai.it and by phone, both for technical support and to help you optimize your portal content.

In addition, to help you resolve the most frequent doubts independently, we invite you to consult our Official YouTube Channel “Prenota Rifugi”. We have created a series of short dedicated video tutorials where you can see step-by-step how to:

• Customize your page: enter general data, descriptions, geographic information, and kitchen hours.

• Configure your offer: set price lists, manage seasonal openings, bed layouts, and staff profiles.

• Manage bookings: enter manual bookings, consult the real-time calendar, and monitor the daily arrival list.

• Manage cancellations and refunds: configure your Stripe account and handle refunds.